Contact Us

Talk to Our Team

At Pin-Up Online Kenya, we pride ourselves on delivering seamless support tailored to Kenyan bettors. Whether you need a walkthrough on how to claim your welcome bonus, tips on verifying your account, or simply want to tell us what you think, our Nairobi support crew is on hand to ensure you never feel left in the dark.

Feel free to reach out with:

• Questions about registration, wagering requirements, or bonus terms
  
• Assistance with verifying documents and securing your profile
  
• Feedback on our website experience or game selection
  

Live Chat

Available: Daily, 9 AM – 11 PM East Africa Time (EAT)
Click the chat icon in the bottom right corner of any page to connect instantly with a trained Kenyan agent. Our live chat can guide you through technical issues, explain promotion details, or troubleshoot deposit hiccups in real time.

Email Support

We aim to reply within one business day, often sooner.

• General Queries & Account Help: [email protected]
  
• Payment & M-Pesa Issues: [email protected]
  
• VIP & High-Roller Enquiries: [email protected]
  

Please include your full name, account username, and a brief description of your issue to help us resolve your request faster.

Help Center

Our Help Center is open 24/7 with in-depth articles, video tutorials, and FAQs covering:

• Getting Started: Step-by-step registration and KYC instructions
  
• Bonuses & Promotions: How to claim, terms to watch, and expiration dates
  
• Technical FAQs: Resolving login errors, cookie settings, and site compatibility
  
• Bet Types Explained: Singles, accumulators, system bets and more
  

Stay Connected

Follow us for the latest game releases, local promotions, and insider betting insights:

• Twitter: @PinUpOnlineKE
  
• Facebook: facebook.com/PinUpOnlineKE
  
• Instagram: @PinUpOnlineKE
  

Have another question? Reach out today and let us enhance your Pin-Up experience in Kenya!